To submit a repair for a part that can already be found on the ATS eCommerce Store, use the "Request a Quote" functionality that exists in the system.
To request a repair evaluation submit a Capability request for IPS to repair an item.
1. To navigate to the capability request from the MHM Dashboard, click LINKS.
2. The click Knowledgebase.
3. Click "Parts Repair, Surplus & New".
4. Select Request a part repair
5. Enter your email.
6. Enter a Part Number and Quantity.
Users will also have the option to select "Can't Find Your Part Number?"
7. Fill out the part information and click next. All Required fields are noted in Red.
If this is outside normal business hours, please call the number provided 1-800-328-7287
A. Enter the OEM (Manufacturer)
B. Enter the OEM/MFG Part Number
C. Enter the Customer Part Number if available. (This field will be used by the Repair and Shipping Teams.)
D. Enter the Manufacturer of the Machine the part came off of. (This field will be used by the Repair and Shipping Teams)
E. Enter the Description
F. Enter the Quantity that you will be sending.
G. Enter the MDS Part Number. (This applies to parts that already have existing ATS Part Numbers.)
H. From the drop-down, select the Product Option you are interested in: New, Surplus/Refurbished, Repair, or all.
I. If desired, click the plus sign next to Attachments to add pictures or upload any attachment.
Please note, if you want to have a Repair Price, you must include the Repair Option in "H".
8. Complete repair information (if applicable). If repair was not selected in section one, this section will not be available. Click next.
J. Chose the Type of Repair from the drop-down.
K. Enter a description of what is broken.
9. Fill out the requestor information and click next.
L. Company Name
M. First Name
N. Last Name
O. Address
P. City
Q. State
R. Zip
S. Email
T. Phone* / Fax* (These are only required if Phone or Fax are chosen as the preferred Method of contact)
U Preferred Method of Contact
10. Add any additional information here and click submit.
V. Date the quote is needed by
W. Required Delivery Date to site.
X. Hot Order Checkbox - Y/N
Y. Any other comments?
11. Once you have completed the form, click Submit.
12. A confirmation message will tell you that the Capability Request has been successfully created.
- The confirmation message can be used if there is an error that comes back when attempting to submit the form.
- This is NOT the Confirmation Number that will be used throughout the rest of the process. Correspondence with the IPS Customer Service team will reference a new number for tracking this submission throughout the process.
You can submit another request by clicking "submit another request".
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