Book some time with our Condition Monitoring Engineers to assist you with the MHM Dashboard. Below is a list of services you can choose from:

R360® MHM Data Support: Review a Recent MHM Event (15 min.)

• Book time with a CAT III analyst to review the details of a recent MHM event. Whether the criticality of the event is driving urgency, or you need to discuss details in pursuit of reliability-centered maintenance best practices, book time to connect about a specific asset or event.

R360® MHM Data Support: Review Site Trends and Set Priorities (30 min.)

• Book time with an ATS Condition Monitoring Expert to review overall machine health trends, active events, and planned resolutions. Working together to understand the dynamics of your environment is key to success. Let's take some time to prioritize, focus, and execute results.

Visit this article for more assistance on how to get scheduled: Support FAQ: How do I book time for Data Support?

• Submit a ticket using our Support Portal.

Visit this article for more assistance on how to submit a support ticket:Support FAQ: How do I book time for Technology Support?

Book some time with a Customer Success Manager to assist with engagement and strategy with the MHM Platform. Below is a list of services you can choose from:

Q&A with a Customer Success Manager (15 min.)

• Customer success managers are here for you. Really, their purpose is to foster program success by connecting you to the resources you need to understand the MHM Platform, connect and collaborate with the R360 experts, and apply the tools and technology to drive results. Whether you need some clarity early in your R360 MHM partnership or are experiencing challenges with program success, let's start here with a quick Q&A and schedule follow-up as needed.

MHM Platform and Coaching Session (30 min.)

• Using new tool-sets and managing the engagement of your team to get the most out of your MHM experience can be a challenge. Connect with our Customer Success team for the one-on-one support you need to make the best use of our MHM Dashboard features, reporting, and cadence collaboration to drive prioritization, event resolution, and results.

We need to talk. Program Review: 45 min.

• Whether you're seeing a return and looking to expand or need to revisit the initial plan for adjustment, we can help. Book time to connect with your customer success manager to take a deeper dive into your R360 MHM program.

Visit this article for more assistance on how to get scheduled:Support FAQ: How do I book time with a Customer Success Manager?

Visit the ATS eCommerce store and complete a Capability Request!

For more information on how to complete that request visit this article: Support FAQ: How can I request a repair evaluation on the ATS eCommerce Store?  

Receive supplemental support from ATS! Use the link below to fill out a form and a ATS Service Representative will contact you shortly.

For more information on how to complete that request visit this article: Support FAQ: How can I request Onsite Technicians from ATS?